We dispatch within 2 working days.
We currently only ship within the UK but will start shipping overseas on our new website which is coming really soon!
CHRISTMAS DELIVERIES: Firstly, we will run out of Christmas candles. We try not to but we will. If you know you can’t manage without a Jingle Bells then order it when it’s in stock rather than waiting to email us when we’ve run out. We won’t be able to help you. We will be drinking sherry and recovering
Our last delivery that we guarantee will be with you for Christmas will be on Monday 18th December. That means you need to have your order in to us by Sunday 17th December. We will dispatch candles up to and including Wednesday 20th December where delivery will be in the lap of The Couriers.
We will be closed from Sunday 24th December 2017 until Monday 15th January 2018. We will not be able to dispatch parcels or answer emails during this time due to the afore mentioned huge amounts of sherry and sitting down we are planning. All orders taken during this date will be dispatched on Tuesday 16th January and emails within that first week. The fastest way to contact us is always through our Facebook page, although bear with us as we will be spending our time with our families. And sherry.
We recommend that if you are at work during the day that you arrange for your candles to be delivered to a work address or an alternative address where someone will be in to take your parcel. Hermes will attempt three deliveries and/or leave in a safe place where applicable. We are not responsible for your not being in on three separate occasions when your parcels are delivered. It costs us £4 to have a failed delivery returned to us and unfortunately we must pass this on in any refunds (don’t worry – it’s only happened once!). If you specify a safe place for your parcel to be left then we cannot accept liability. Never arrange for candles to be left where they will be exposed to wet or extremes of heat. If you wish to use a different courier service, please let us know. We can arrange an overnight delivery with LTG which will need to be signed for at a total cost of £8.00 p&p for up to 6 candles for those who need a mega-speedy parcel. Please contact us if you wish to use this option.
We track each parcel to make sure that it arrives safely.
We do not make money on delivery costs and only charge for the courier and packaging we use. Our normal delivery is with Hermes
Up to £40 (1-6 candles) £3.50
£41 – £99 (7-15 candles) £9.00
£100 – £200 Free Delivery
For orders over £200 please contact us.
If you would like a different or more specific delivery service, please email me and I will get you the most cost effective and convenient delivery option available firstname.lastname@example.org.