We are currently experiencing a bottle-neck in our dispatch due to an unanticipated high number of orders.  We apologise for the delay and are working hard to have all orders dispatched by Wednesday 14th April.

Delivery Information

 We normally shipping within 3-4 working days.
We will not be attending any markets or events for the foreseeable future.
With the exception of subscription boxes, we are unable to ship outside the UK at the moment due to Covid and the cost and quality of courier services. 
Guaranteed next working day deliveries are not currently available.

 

Delivery Prices

United Kingdom*

Spend up to £45 : £4.50 delivery (3-5 working days)

Spend £45 – £80 : £6.50 delivery (3-5 working days)

Spend over £80: £10.00 (will arrive next working day after dispatch and require a signature on delivery)

Our small parcel delivery costs have recently risen due to Covid-19 surcharges.  As soon as they go down again we will lower our prices accordingly.  Sorry 🙁

* For remote areas (such as the Shetland Islands, Northern Scotland, Channel Islands etc.) there may be a £2 surcharge from our courier.

Ireland

Spend up to £40 – £9.00 delivery (3-7 working days)

Spend over £40- £12.00 delivery (3-7 working days)

Europe

Spend up to £40 – £11.00 delivery (3-7 working days)

Spend over £40 – £12.50 delivery (3-7 working days)

USA

Spend up to £45 – £21.00 delivery (3-7 working days)

Spend £45 – £80.00 delivery (3-7 working days)

Spend over £80.00 – £35.00 delivery (3-7 working days)

Canada

Spend up to £25 – £26.00 delivery (3-7 working days)

Spend £45 – £40.00 delivery (3-7 working days)

Spend over £80.00 – £56.00 delivery (3-7 working days)

Australia

Spend up to £25 – £26.00 delivery (3-7 working days)

Spend £45 – £30.00 delivery (3-7 working days)

Spend over £80.00 – £42.00 delivery (3-7 working days)

 

If you experience any delivery issues, please contact us within 14 days of dispatch so that we are able to deal with this for you and make sure that you receive your order.  We track each parcel to make sure that it arrives safely and need to know if your parcel has not arrived within this two week period from the time of your dispatch notification as this is the duration of our insurance for your delivery.  After this period we are unfortunately unable to replace your order.

We recommend that if you are at work during the day that you arrange for your candles to be delivered to a work address or an alternative address where someone will be in to take your parcel. Our courier will attempt three deliveries and/or leave in a safe place where applicable. We are not responsible for your not being in on three separate occasions when your parcels are delivered. It costs us £4 to have a failed delivery returned to us and unfortunately we must pass this on in any refunds (don’t worry – it’s only happened once!). If you specify a safe place for your parcel to be left then we cannot accept liability. Never arrange for candles to be left where they will be exposed to wet or extremes of heat.

Outlying UK areas and those customers in hard to reach addresses may take up to 7 working days.

 

If your delivery costs are lower than anticipated (e.g. you order 13 wax melts which weigh a lot less than 13 large tins) then we will always automatically refund you the difference on dispatch and send them using the standard delivery option.