Delivery Information

Coronavirus

Harper’s Candles will stay open for as long as we can as an online only business as it is possible to self isolate and still come to the candle mine with Flora and Bandit.

We will not be attending any markets or events for the foreseeable future.

All orders will be honoured and subscription boxes are not affected.

 

Orders will only be dispatched on Mondays and Thursdays until further notice. 

This will save our couriers making more trips than necessary and support us working from home as much as possible.

If you are self isolating or even just limiting contact, put a safe place on your delivery instructions where your parcel can be left and we will write it on the box.  If you are vulnerable and are also worried because you have run out of something important and have nobody to source it for you, whatever your situation, then drop us a line.  If we can find you paracetamol, tampax, soap or loo roll in our local shop then we will put it in with your delivery.  Don’t be worried about asking. If we can we will.  If we can’t we will tell you.  We are just people on the other end of an email or messenger.  Our customers have always stood by us and we want to do the same.  If you need help finding the Game of Thrones box sets, please use this link Game of Thrones Box Set

 

Delivery Prices

United Kingdom*

Spend up to £25 : £3.50 delivery (3-5 working days)

Spend £25 – £45 : £4.50 delivery (3-5 working days)

Spend £45 – £80 : £6.50 delivery (3-5 working days)

Spend over £80: £10.00 (will arrive next working day after dispatch and require a signature on delivery)

Next working day** – £10.00 (orders must be received before 9am and requires a signature on delivery)

Saturday delivery – £25.00 (orders must be received before 9am on the Friday before and requires a signature on delivery)

* For remote areas (such as the Shetland Islands, Northern Scotland, Channel Islands etc.) there may be a £2 surcharge from our courier.

Ireland

Spend up to £40 – £9.00 delivery (3-7 working days)

Spend over £40- £12.00 delivery (3-7 working days)

Europe

Spend up to £40 – £11.00 delivery (3-7 working days)

Spend over £40 – £12.50 delivery (3-7 working days)

USA

Spend up to £45 – £21.00 delivery (3-7 working days)

Spend £45 – £80.00 delivery (3-7 working days)

Spend over £80.00 – £35.00 delivery (3-7 working days)

Canada

Spend up to £25 – £26.00 delivery (3-7 working days)

Spend £45 – £40.00 delivery (3-7 working days)

Spend over £80.00 – £56.00 delivery (3-7 working days)

Australia

Spend up to £25 – £26.00 delivery (3-7 working days)

Spend £45 – £30.00 delivery (3-7 working days)

Spend over £80.00 – £42.00 delivery (3-7 working days)

 

We recommend that if you are at work during the day that you arrange for your candles to be delivered to a work address or an alternative address where someone will be in to take your parcel. Our courier will attempt three deliveries and/or leave in a safe place where applicable. We are not responsible for your not being in on three separate occasions when your parcels are delivered. It costs us £4 to have a failed delivery returned to us and unfortunately we must pass this on in any refunds (don’t worry – it’s only happened once!). If you specify a safe place for your parcel to be left then we cannot accept liability. Never arrange for candles to be left where they will be exposed to wet or extremes of heat.

We track each parcel to make sure that it arrives safely.

Outlying UK areas and those customers in hard to reach addresses may take up to 7 working days.

If you experience any delivery issues, please contact us in the first instance so that we are able to deal with this for you and make sure that you receive your order.

 

If your delivery costs are lower than anticipated (e.g. you order 13 wax melts which weigh a lot less than 13 large tins) then we will always automatically refund you the difference on dispatch and send them using the standard delivery option.