Delivery Information

We are currently shipping within 2 working days.

 From March – August 2022 inclusive please note that our working days are Tuesday, Wednesday and Thursday.

 Unfortunately, we no longer attend markets and events.
We are currently unable to ship outside the UK at the moment due to Covid and the cost and quality of courier services. 

 

Delivery Prices

United Kingdom*

Up to 2kg : £4.00 Royal Mail Second Class (normally 2-3 working days)

Up to 1kg : £4.75 Royal Mail First Class (normally 1-2 working days)

1kg to 2kg : £6.50 Royal Mail First Class (normally 1-2 working days)

Next Working Day and/or all orders over 2kg : £10 DHL Tracked Next Working Day (normally arrives next working day)

Please note that both Royal Mail and DHL only guarantee that deliveries are normally within the times they give.  We are as beholden to normally as you are, which is why we can’t operate a next day delivery guarantee.

2kg is around 8 large or around 15 small candles.  Our parcels go to DHL or Royal Mail at 8am each day.  Dispatch emails from us show that they are waiting courier collection, not that they have been received by the courier.  if you get an email from us at 11am or 3pm or the middle of the night (for example) then they will be en route the following 8am.  We can only state that our couriers say “normally” and this may not guarantee delivery times.  We do our level best to dispatch orders as fast as we can (and keep an eye out for customers who request faster deliveries) but do not guarantee a next day dispatch ourselves unless we have spoken to you personally and agreed this.

*Some remote areas (such as the Shetland Islands, Northern Scotland, Channel Islands, Ireland etc.) may carry a £2 surcharge.

If you experience any delivery issues, please contact us within 14 days of your dispatch notification as this is the duration of our insurance for your delivery. 

After this period we are unfortunately unable to replace your order.

We recommend that if you are at work during the day that you arrange for your candles to be delivered to a work address or an alternative address where someone will be in to take your parcel. Our courier will attempt three deliveries and/or leave in a safe place where applicable. We are not responsible for your not being in on three separate occasions when your parcels are delivered. It costs us £4 to have a failed delivery returned to us and unfortunately we must pass this on in any refunds (don’t worry – it’s only happened once!). If you specify a safe place for your parcel to be left then we cannot accept liability. Never arrange for candles to be left where they will be exposed to wet, direct sun or extremes of heat.

Outlying UK areas and those customers in hard to reach addresses may take up to 7 working days.

 

If your delivery costs are lower than anticipated (e.g. you order 13 wax melts which weigh a lot less than 13 large tins) then we will always automatically refund you the difference on dispatch and send them using the standard delivery option.