Delivery Information

 

We dispatch within 2 working days

Please note that we work Monday to Friday but are closed on Thursdays for much of the year.

 

Delivery Prices

Dispatch Monday, Tuesday, Wednesday and Friday only.

United Kingdom

Up to 6 products – £3.50 (3-5 working days)

7 to 12 products – £6.50 (3-5 working days)

13 to 24 products – £12.50 (will arrive next day and require a signature on delivery)

Next working day – £12.50 (orders must be received before 9am and requires a signature on delivery)

Saturday delivery – £20.00 ( requires a signature on delivery)

 

Europe

Up to 6 products – £12.00 (3-7 working days)

7 to 24 products – £15.00 (3-7 working days)

 

We recommend that if you are at work during the day that you arrange for your candles to be delivered to a work address or an alternative address where someone will be in to take your parcel. Our courier will attempt three deliveries and/or leave in a safe place where applicable. We are not responsible for your not being in on three separate occasions when your parcels are delivered. It costs us £4 to have a failed delivery returned to us and unfortunately we must pass this on in any refunds (don’t worry – it’s only happened once!). If you specify a safe place for your parcel to be left then we cannot accept liability. Never arrange for candles to be left where they will be exposed to wet or extremes of heat.

We track each parcel to make sure that it arrives safely.

Outlying UK areas in the and hard to reach addresses may take up to 7 working days.

If you experience any delivery issues, please contact us in the first instance so that we are able to deal with this for you and make sure that you receive your order.

 

If your delivery costs are lower than anticipated (e.g. you order 13 wax melts which weigh a lot less than 13 large tins) then we will always automatically refund you the difference on dispatch and send them using the standard delivery option.